Frequently Asked Questions

If you can’t find the answers to your questions below, feel free to email us at . We want to help you and answer all of your questions.

Does TokeIn integrate with point-of-sale systems?

We’re currently building API integrations with industry POS systems. No additional software for your budtenders and front desk staff is needed. There’s minimal training required.

What are the terms of the agreement?

You pay month-to-month, and can cancel at any time.

Do I Need Hardware?

Nope. Budtenders interact with the TokeIn app on your customers smartphone. Optionally, we provide paper based stamp cards, or you can supply your own tablet.

Who owns the customer data?

You own the data you've collected. You can export it at anytime from TokeIn and use it for other purposes. We do not share individual customer data, or your customer list.

How do customers get points / stamps?

Customers scan your QR code (after purchase) to get a stamp. Some dispensaries add a minimum purchase to get a stamp. Additionally, we provide paper stamp cards or a tablet app for your store.

When do I see an ROI?

You could see results in the first 14 days. If you’re a new shop just opening, you could see ROI in as little as 30 days.

How closely will you work with me?

We provide in-depth and comprehensive support. If you need a hand with campaigns or with troubleshooting, you can reach out to us at anytime.

What’s the guarantee?

You will have a 30 day trial to make sure you see the value of TokeIn before committing.

Can I get more than 10,000 texts?

Of course! We don’t cap text messages and will work with you to figure out how much you’ll need.

What if I have multiple locations and stores?

We provide enterprise level plans and support for retail chains or operators with multiple dispensaries.

How long does it take to setup?

Your loyalty and rewards program will be setup within 15 minutes of your kickoff call with our team.

Who are you guys, anyway?

We are a team with deep roots in the cannabis industry. We have worked with dispensaries across the United States and have experience with all aspects of the cannabis industry from tech to healthcare to data. We’ve got you covered!